Miner Zilla Terms of Use




 




This document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.




This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and Terms of Use for access or usage of domain name [ www.minerzilla.com ] (“Website”), (hereinafter referred to as “Platform”)




The Platform is owned by Miner Zilla, Co. Ltd. a company incorporated under the Companies Act, 1956 with its registered office at , 713, 7F, Hopewell Centre, 183 Queen's Rd E, Wan Chai, Hong Kong (hereinafter referred to as “Minerzilla”).




Your use of the Platform and services and tools are governed by the following terms and conditions (“Terms of Use”) as applicable to the Platform including the applicable policies which are incorporated herein by way of reference. If You transact on the Platform, You shall be subject to the policies that are applicable to the Platform for such transaction. By mere use of the Platform, You shall be contracting with Miner Zilla, Co. Ltd. and these terms and conditions including the policies constitute Your binding obligations, with Minerzilla .




For the purpose of these Terms of Use, wherever the context so requires “You” or “User” shall mean any natural or legal person who has agreed to become a buyer on the Platform by providing Registration Data while registering on the Platform as Registered User using the computer systems. Minerzilla allows the User to surf the Platform or making purchases without registering on the Platform. The term “We”, “Us”, “Our” shall mean Miner Zilla, Co. Ltd.




When You use any of the services provided by Us through the Platform, including but not limited to, (e.g. Product Reviews, Seller Reviews), You will be subject to the rules, guidelines, policies, terms, and conditions applicable to such service, and they shall be deemed to be incorporated into this Terms of Use and shall be considered as part and parcel of this Terms of Use. We reserve the right, at Our sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time without any prior written notice to You. It is Your responsibility to review these Terms of Use periodically for updates / changes. Your continued use of the Platform following the posting of changes will mean that You accept and agree to the revisions. As long as You comply with these Terms of Use, We grant You a personal, non-exclusive, non-transferable, limited privilege to enter and use the Platform.




ACCESSING, BROWSING OR OTHERWISE USING THE SITE INDICATES YOUR AGREEMENT TO ALL THE TERMS AND CONDITIONS UNDER THESE TERMS OF USE, SO PLEASE READ THE TERMS OF USE CAREFULLY BEFORE PROCEEDING. By impliedly or expressly accepting these Terms of Use, You also accept and agree to be bound by Minerzilla Policies ((including but not limited to Privacy Policy available at Privacy) as amended from time to time.




Membership Eligibility




Transaction on the Platform is available only to persons who can form legally binding contracts under Indian Contract Act, 1872. Persons who are “incompetent to contract” within the meaning of the Indian Contract Act, 1872 including un-discharged insolvents etc. are not eligible to use the Platform. If you are a minor i.e. under the age of 18 years, you may use the Platform or access content on the Platform only under the supervision and prior consent/ permission of a parent ormlegal guardian.




As a minor if you wish to transact on the Platform, such transaction on the Platform may be made by your legal guardian or parents. Minerzilla reserves the right to terminate your membership and / or refuse to provide you with access to the Platform if it is brought to Minerzilla’s notice or if it is discovered that You are under the age of 18 years and transacting on the Platform.




Your Account and Registration Obligations




If You use the Platform, You shall be responsible for maintaining the confidentiality of your Display Name and Password and You shall be responsible for all activities that occur under your Display Name and Password. You agree that if You provide any information that is untrue, inaccurate, not current or incomplete or We have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, or not in accordance with the this Terms of Use, We shall have the right to indefinitely suspend or terminate or block access of your membership on the Platform and refuse to provide You with access to the Platform.




Your mobile phone number and/or e-mail address is treated as Your primary identifier on the Platform. It is your responsibility to ensure that Your mobile phone number and your email address is up to date on the Platform at all times. You agree to notify Us promptly if your mobile phone number or e-mail address changes by updating the same on the Platform through a onetime password verification.




You agree that Minerzilla shall not be liable or responsible for the activities or consequences of use or misuse of any information that occurs under your Account in cases, including, where You have failed to update Your revised mobile phone number and/or e-mail address on the Website Platform.




If You share or allow others to have access to Your account on the Platform (“Account”), by creating separate profiles under Your Account, or otherwise, they will be able to view and access Your Account information. You shall be solely liable and responsible for all the activities undertaken under Your Account, and any consequences therefrom.




Communications




When You use the Platform or send emails or other data, information or communication to us, You agree and understand that You are communicating with Us through electronic records and You consent to receive communications via electronic records from Us periodically and as and when required. We may communicate with you by email or by such other mode of communication, electronic or otherwise.




Use of the Platform




You agree, undertake and confirm that Your use of Platform shall be strictly governed by the following binding principles:




You shall not host, display, upload, modify, publish, transmit, update or share any information which:


(1) belongs to another person and to which You does not have any right to;




(2) is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, paedophilic, libellous, invasive of another’s privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever; or unlawfully threatening or unlawfully harassing including but not limited to “indecent representation of women” within the meaning of the Indecent Representation of Women (Prohibition) Act, 1986;




(3) is misleading in any way;




(4) is patently offensive to the online community, such as sexually explicit content, or content that promotes obscenity, paedophilia, racism, bigotry, hatred or physical harm of any kind against any group or individual;




(5) harasses or advocates harassment of another person;




(6) involves the transmission of “junk mail”, “chain letters”, or unsolicited mass mailing or “spamming”;




(7) promotes illegal activities or conduct that is abusive, threatening, obscene, defamatory or libellous;




(8) infringes upon or violates any third party’s rights [including, but not limited to, intellectual property rights, rights of privacy (including without limitation unauthorized disclosure of a person’s name, email address, physical address or phone number) or rights of publicity];




(9) promotes an illegal or unauthorized copy of another person’s copyrighted work (see “Copyright complaint” below for instructions on how to lodge a complaint about uploaded copyrighted material), such as providing pirated computer programs or links to them, providing information to circumvent manufacture-installed copy-protect devices, or providing pirated music or links to pirated music files;




(10) contains restricted or password-only access pages, or hidden pages or images (those not linked to or from another accessible page);




(11) provides material that exploits people in a sexual, violent or otherwise inappropriate manner or solicits personal information from anyone;




(12) provides instructional information about illegal activities such as making or buying illegal weapons, violating someone’s privacy, or providing or creating computer viruses;




(13) contains video, photographs, or images of another person (with a minor or an adult).




(14) tries to gain unauthorized access or exceeds the scope of authorized access to the Platform or to profiles, blogs, communities, account information, bulletins, friend request, or other areas of the Platform or solicits passwords or personal identifying information for commercial or unlawful purposes from other users;




(15) engages in commercial activities and/or sales without Our prior written consent such as contests, sweepstakes, barter, advertising and pyramid schemes, or the buying or selling of “virtual” products related to the Platform. Throughout this Terms of Use, Minerzilla’s prior written consent means a communication coming from Minerzilla’s Legal Department, specifically in response to Your request, and specifically addressing the activity or conduct for which You seek authorization;




(16) solicits gambling or engages in any gambling activity which We, in Our sole discretion, believes is or could be construed as being illegal;




(17) interferes with another USER’s use and enjoyment of the Platform or any other individual’s User and enjoyment of similar services;




(18) refers to any Platform or URL that, in Our sole discretion, contains material that is inappropriate for the Platform or any other Platform, contains content that would be prohibited or violates the letter or spirit of these Terms of Use.




(19) harm minors in any way;




(20) infringes any patent, trademark, copyright or other proprietary rights or third party’s trade secrets or rights of publicity or privacy or shall not be fraudulent or involve the sale of counterfeit or stolen products;




(21) violates any law for the time being in force;




(22) deceives or misleads the addressee/ users about the origin of such messages or communicates any information which is grossly offensive or menacing in nature;




(23) impersonate another person;




(24) contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource; or contains any trojan horses, worms, time bombs, cancelbots, easter eggs or other computer programming routines that may damage, detrimentally interfere with, diminish value of, surreptitiously intercept or expropriate any system, data or personal information;




(25) threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation.




(26) shall not be false, inaccurate or misleading;




(27) shall not, directly or indirectly, offer, attempt to offer, trade or attempt to trade in any item, the dealing of which is prohibited or restricted in any manner under the provisions of any applicable law, rule, regulation or guideline for the time being in force.




(28) shall not create liability for Us or cause Us to lose (in whole or in part) the services of Our internet service provider (“ISPs”) or other suppliers;




You shall not use any “deep-link”, “page-scrape”, “robot”, “spider” or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the Platform or any Content, or in any way reproduce or circumvent the navigational structure or presentation of the Platform or any Content, to obtain or attempt to obtain any materials, documents or information through any means not purposely made available through the Platform. We reserve Our right to bar any such activity.


You shall not attempt to gain unauthorized access to any portion or feature of the Platform, or any other systems or networks connected to the Platform or to any server, computer, network, or to any of the services offered on or through the Platform, by hacking, password “mining” or any other illegitimate means.


You shall not probe, scan or test the vulnerability of the Platform or any network connected to the Platform nor breach the security or authentication measures on the Platform or any network connected to the Platform. You may not reverse look-up, trace or seek to trace any information on any other User of or visitor to Platform, or any other customer, including any account on the Platform not owned by You, to its source, or exploit the Platform or any service or information made available or offered by or through the Platform, in any way where the purpose is to reveal any information, including but not limited to personal identification or information, other than Your own information, as provided for by the Platform.


You shall not make any negative, denigrating or defamatory statement(s) or comment(s) about Us or the brand name or domain name used by Us including the terms minerzilla.com, or otherwise engage in any conduct or action that might tarnish the image or reputation, of Minerzilla or sellers on platform or otherwise tarnish or dilute any Minerzilla’s trade or service marks, trade name and/or goodwill associated with such trade or service marks, trade name as may be owned or used by us. You agree that You will not take any action that imposes an unreasonable or disproportionately large load on the infrastructure of the Platform or Hashprime’s systems or networks, or any systems or networks connected to Hashprime.


You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of the Platform or any transaction being conducted on the Platform, or with any other person’s use of the Platform.


You may not forge headers or otherwise manipulate identifiers in order to disguise the origin of any message or transmittal You send to Us on or through the Platform or any service offered on or through the Platform. You may not pretend that You are, or that You represent, someone else, or impersonate any other individual or entity.


You may not use the Platform or any content for any purpose that is unlawful or prohibited by these Terms of Use, or to solicit the performance of any illegal activity or other activity which infringes the rights of Minerzilla and / or others.


You shall at all times ensure full compliance with the applicable provisions of the Information Technology Act, 2000 and rules thereunder as applicable and as amended from time to time and also all applicable Domestic laws, rules and regulations (including the provisions of any applicable Exchange Control Laws or Regulations in Force) and International Laws, Foreign Exchange Laws, Statutes, Ordinances and Regulations (including, but not limited to Sales Tax/VAT, Income Tax, Octroi, Service Tax, Central Excise, Custom Duty, Local Levies) regarding Your use of Our service and Your listing, purchase, solicitation of offers to purchase, and sale of products or services. You shall not engage in any transaction in an item or service, which is prohibited by the provisions of any applicable law including exchange control laws or regulations for the time being in force.


Solely to enable Us to use the information You supply Us with, so that we are not violating any rights You might have in Your Information, You agree to grant Us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sub-licensable (through multiple tiers) right to exercise the copyright, publicity, database rights or any other rights You have in Your Information, in any media now known or not currently known, with respect to Your Information. We will only use Your information in accordance with the Terms of Use and Privacy Policy applicable to use of the Platform.


From time to time, You shall be responsible for providing information relating to the products or services proposed to be sold by You. In this connection, You undertake that all such information shall be accurate in all respects. You shall not exaggerate or over emphasize the attributes of such products or services so as to mislead other Users in any manner.


You shall not engage in advertising to, or solicitation of, other Users of the Platform to buy or sell any products or services, including, but not limited to, products or services related to that being displayed on the Platform or related to us. You may not transmit any chain letters or unsolicited commercial or junk email to other Users via the Platform. It shall be a violation of these Terms of Use to use any information obtained from the Platform in order to harass, abuse, or harm another person, or in order to contact, advertise to, solicit, or sell to another person other than Us without Our prior explicit consent. In order to protect Our Users from such advertising or solicitation, We reserve the right to restrict the number of messages or emails which a user may send to other Users in any 24-hour period which We deems appropriate in its sole discretion. You understand that We have the right at all times to disclose any information (including the identity of the persons providing information or materials on the Platform) as necessary to satisfy any law, regulation or valid governmental request. This may include, without limitation, disclosure of the information in connection with investigation of alleged illegal activity or solicitation of illegal activity or in response to a lawful court order or subpoena. In addition, We can (and You hereby expressly authorize Us to) disclose any information about You to law enforcement or other government officials, as we, in Our sole discretion, believe necessary or appropriate in connection with the investigation and/or resolution of possible crimes, especially those that may involve personal injury.


We reserve the right, but has no obligation, to monitor the materials posted on the Platform. Minerzilla shall have the right to remove or edit any content that in its sole discretion violates, or is alleged to violate, any applicable law or either the spirit or letter of these Terms of Use. Notwithstanding this right, YOU REMAIN SOLELY RESPONSIBLE FOR THE CONTENT OF THE MATERIALS YOU POST ON THE PLATFORM AND IN YOUR PRIVATE MESSAGES. Please be advised that such Content posted does not necessarily reflect Minerzilla views. In no event shall Minerzilla assume or have any responsibility or liability for any Content posted or for any claims, damages or losses resulting from use of Content and/or appearance of Content on the Platform. You hereby represent and warrant that You have all necessary rights in and to all Content which You provide and all information it contains and that such Content shall not infringe any proprietary or other rights of third parties or contain any libellous, tortious, or otherwise unlawful information.




Your correspondence or business dealings with, or participation in promotions of, advertisers found on or through the Platform, including payment and delivery of related products or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between You and such advertiser. We shall not be responsible or liable for any loss or damage of any sort incurred as the result of any such dealings or as the result of the presence of such advertisers on the Platform.


It is possible that other users (including unauthorized users or “hackers”) may post or transmit offensive or obscene materials on the Platform and that You may be involuntarily exposed to such offensive and obscene materials. It also is possible for others to obtain personal information about You due to your use of the Platform, and that the recipient may use such information to harass or injure You. We does not approve of such unauthorized uses, but by using the Platform You acknowledge and agree that We are not responsible for the use of any personal information that You publicly disclose or share with others on the Platform. Please carefully select the type of information that You publicly disclose or share with others on the Platform.


Minerzilla shall have all the rights to take necessary action and claim damages that may occur due to your involvement/participation in any way on your own or through group/s of people, intentionally or unintentionally in DoS/DDoS (Distributed Denial of Services).


If you choose to browse or transact on the Platform using the voice command-based shopping


feature, you acknowledge that Minerzilla and/or its affiliates will collect, store and use your voice inputs on this feature to customize your experience and provide additional functionality as well as to improve Minerzilla’s and/or its affiliates’ products and services. Minerzilla’s and/or its affiliates’ use of your voice data will be in accordance with the Minerzilla Privacy Policy. You accept that your use of this feature is restricted to the territory of the Republic of India. This feature may not be accessible on certain devices and requires an internet connection. Minerzilla reserves the right to change, enhance, suspend, or discontinue this feature, or any part of it, at any time without notice to you. Your continued use of this feature constitutes your acceptance of the terms related to this feature.




Privacy




We view protection of Your privacy as a very important principle. We understand clearly that You and Your Personal Information is one of Our most important assets. We store and process Your Information including any sensitive financial information collected (as defined under the Information Technology Act, 2000), if any, on computers that may be protected by physical as well as reasonable technological security measures and procedures in accordance with Information Technology Act 2000 and Rules there under.Our current Privacy Policy is available at Privacy. Our current Privacy Policy is available at Privacy. f You object to Your Information being transferred or used in this way please do not use Platform. If You object to Your Information being transferred or used in this way please do not use Platform.




We may share personal information with our other corporate entities and affiliates. These entities and affiliatesmay market to you as a result of such sharing unless you explicitly opt-out.




We may disclose personal information to third parties. This disclosure may be required for us to provide youaccess to our Services, to comply with our legal obligations, to enforce our User Agreement, to facilitate our marketing and advertising activities, or to prevent, detect, mitigate, and investigate fraudulent or illegal activities related to our Services. We do not disclose your personal information to third parties for their marketing and advertising purposes without your explicit consent.




We may disclose personal information if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal process. We may disclose personal information to law enforcement offices, third party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to: enforce our Terms or Privacy Policy; respond to claims that an advertisement, posting or other content violates the rights of a third party; or protect the rights, property or personal safety of our users or the general public.




We and our affiliates will share / sell some or all of your personal information with another business entity should we (or our assets) plan to merge with, or be acquired by that business entity, or re-organization, amalgamation, restructuring of business. Should such a transaction occur that other business entity (or the new combined entity) will be required to follow this privacy policy with respect to your personal information.




Disclaimer of Warranties and Liability




This Platform, all the materials and products (including but not limited to software) and services, included on or otherwise made available to You through this site are provided on “as is” and “as available” basis without any representation or warranties, express or implied except otherwise specified in writing. Without prejudice to the forgoing paragraph, Minerzilla does not warrant that:




This Platform will be constantly available, or available at all; or




The information on this Platform is complete, true, accurate or non-misleading.




Minerzilla will not be liable to You in any way or in relation to the Contents of, or use of, or otherwise in connection with, the Platform. Minerzilla does not warrant that this site; information, Content, materials, product (including software) or services included on or otherwise made available to You through the Platform; their servers; or electronic communication sent from Us are free of viruses or other harmful components.




Nothing on Platform constitutes, or is meant to constitute, advice of any kind. All the Products sold on Platform are governed by different state laws and if Seller is unable to deliver such Products due to implications of different state laws, Seller will return or will give credit for the amount (if any) received in advance by Seller from the sale of such Product that could not be delivered to You.




You will be required to enter a valid phone number while placing an order on the Platform. By registering Your phone number with us, You consent to be contacted by Us via phone calls, SMS notifications, mobile applications and/or any other electronic mode of communication in case of any order or shipment or delivery related updates. We will not use your personal information to initiate any promotional phone calls or SMS.




Payment Facility for sellers:


Cryptocurrency:- Bitcoin (BTC), Ethereum (ETH), XRP (XRP), Tether (USDT), Bitcoin Cash (BCH), Litecoin (LTC), EOS (EOS), Tezos (XTZ)




Bank Transfer:- International




Wire Transfer:- International




Money Transfer:- (OFX, Western Union, Moneygram, Ria Money Transfers, Remitly, Transferwise, Worldremit, Xoom a Paypal Service)




Payment Facility for Buyers:




You may use on make your purchase.




Cryptocurrency:- Bitcoin (BTC), Ethereum (ETH), XRP (XRP), Tether (USDT), Bitcoin Cash (BCH), Litecoin (LTC), EOS (EOS), Tezos (XTZ)




Bank Transfer:- International




Wire Transfer:- International




Money Transfer:- (OFX, Western Union, Moneygram, Ria Money Transfers, Remitly, Transferwise, Worldremit, Xoom a Paypal Service)




Miner Zilla, Co. Ltd. is not accepting payment made using Visa, MasterCard, Maestro and American Express Prepaid cards in United States and 21 other countries.




Minerzilla’s Replacement Guarantee




Minerzilla’s Replacement Guarantee seeks to assist Buyers who have been defrauded by qualified sellers on the Platform. The return policy period (Hashprime’s Replacement Guarantee) depends on the product category and the seller. Kindly click here to know the return policy period applicable for different categories. If at the time of delivery and/or within the applicable return policy period, if any defect is found, then the buyer of the product/s can ask for replacement of the product/s from the seller subject to the following terms and conditions




Notify seller of any defects in the product/s at the time of delivery of the product/s and/or within the applicable return policy period and the same product/s will be replaced in return of the defective product/s.


Replacement can be for the entire product/s or part/s of the product subject to availability of the same with the seller.


Following products shall not be eligible for return or replacement:




1. Damages due to misuse of product;




2. Incidental damage due to malfunctioning of product;




3. Any consumable item which has been used/installed;




4. Products with tampered or missing serial/UPC numbers;




5. Any damage/defect which are not covered under the manufacturer’s warranty




6. Any product that is returned without all original packaging and accessories, including the box, manufacturer’s packaging if any, and all other items originally included with the product/s delivered;




Original tags and packaging should be intact. For items that come in branded packaging, the box should be undamaged.




Damaged or defective or ‘Not as described’ products in Lifestyle category (includes clothing, footwear, etc.) are meanwhile covered by the 30 Day Replacement Guarantee. Kindly click here to know the return policy period (Replacement Guarantee) applicable for different categories.




If Minerzilla has any suspicion or knowledge that any of its buyers and sellers are involved in any activity that is intended to provide claims or information that is false or not genuine, Minerzilla may also, while reserving its rights to initiate civil and/or criminal proceedings against such member buyers and sellers, at its sole discretion, suspend, block, restrict, cancel the Display Name of such buyers and sellers and/or disqualify that user and any related users from availing protection through this program. Customers who have been blocked for any suspicious or fraudulent activity on Minerzilla will not be allowed to return their products.




Minerzilla reserves its right to initiate civil and/or criminal proceedings against a user who, files a invalid and/or false claims or provides false, incomplete, or misleading information. In addition to the legal proceedings as aforesaid, Minerzilla may at its sole discretion suspend, block, restrict, cancel the Display Name [and its related Display Names] of such user and/or disqualify that user and any related users from availing protection through this program. Any person who, knowingly and with intent to injure, defraud or deceive, files a Fraudulent Complaint containing false, incomplete, or misleading information may be guilty of a criminal offence and will be prosecuted to the fullest extent of the law.




Indemnity




You shall indemnify and hold harmless Minerzilla, its owner, licensee, affiliates, subsidiaries, group companies (as applicable) and their respective officers, directors, agents, and employees, from any claim or demand, or actions including reasonable attorneys’ fees, made by any third party or penalty imposed due to or arising out of Your breach of this Terms of Use, privacy Policy and other Policies, or Your violation of any law, rules or regulations or the rights (including infringement of intellectual property rights) of a third party.




Trademark, Copyright and Restriction




This site is controlled and operated by Minerzilla and products are sold by respective Sellers. All material on this site, including images, illustrations, audio clips, and video clips, are protected by copyrights, trademarks, and other intellectual property rights. Material on Platform is solely for Your personal, non-commercial use. You must not copy, reproduce, republish, upload, post, transmit or distribute such material in any way, including by email or other electronic means and whether directly or indirectly and You must not assist any other person to do so. Without the prior written consent of the owner, modification of the materials, use of the materials on any other Platform or networked computer environment or use of the materials for any purpose other than personal, non-commercial use is a violation of the copyrights, trademarks and other proprietary rights, and is prohibited. Any use for which You receive any remuneration, whether in money or otherwise, is a commercial use for the purposes of this clause.




Trademark complaint




Minerzilla respects the intellectual property of others. In case You feel that Your Trademark has been infringed, You can write to Minerzilla at business@minerzilla.com




Contact Us




Please [contact us][] for any questions or comments (including all inquiries unrelated to copyright infringement) regarding this Platform.




Grievance officer




In accordance with Information Technology Act 2000 and rules made there under and the Consumer Protection (E-Commerce) Rules, 2020, the name and contact details of the Grievance Officer are provided below:




Mr. Raunit Arora




Miner Zilla, Co. Ltd.


Address:- Iris Tech Park, 923 9th Floor, Sector 49, Gurgaon-122018, Haryana, India.




Contact us


Email: business@minerzilla.com


Phone:- +1 (347)-642-6797




Time: Mon – Sat (9:00 – 17:00)




Profanity Policy




Minerzilla prohibits the use of language that is racist, hateful, sexual or obscene in nature in a public area.




This policy extends to text within listings, on Seller pages and all other areas of the site that another User may view. If the profane words are part of a title for the item being sold, we allow Sellers to ‘blur’ out the bulk of the offending word with asterisks (i.e., s*** or f***).




Please report any violations of this policy to the correct area for review:




Report offensive Display Names


Report offensive language in a listing or otherwise


If a feedback comment; or any communication made between Users on the Platform; or email communication between Users in relation to transactions conducted on Platform contain profanity, please review Our feedback removal policy and submit a request for action/removal.




Disciplinary action may result in the indefinite suspension of a User’s account, temporary suspension, or a formal warning.




Minerzilla will consider the circumstances of an alleged policy violation and the user’s trading records before taking action.




Violations of this policy may result in a range of actions, including:




Limits placed on account privileges;


Loss of special status;




Account suspension.


Minerzilla shall have the right to delete a product review posted by the customer at its sole discretion, if it is of the opinion that the review contains offensive language as stated above. Further, if Minerzilla is of the opinion that the review unfairly either: (i) causes disadvantage to a product; or (ii) increases the popularity of the product, Minerzilla shall have the right to delete the customer review. Minerzilla shall also, at its sole discretion have the right to blacklist the customer from posting any further customer reviews.




Replacement Guarantee*




The Replacement Guarantee seeks to assist Buyers who have been defrauded by qualified sellers on the Platform. If at the time of delivery and/or within specified days from the date of delivery of the product/s, if any defect is found, then the buyer of the product/s can ask for replacement of the product/s from the seller.




If Minerzilla has suspicion or knowledge, that any of its buyers and sellers are involved in any activity that is intended to provide claims or information that is false, misleading or not genuine, then Minerzilla may while reserving its rights to initiate civil and/or criminal proceedings against User may also at its sole discretion suspend, block, restrict, cancel the Display Name of such buyer and seller and /or disqualify that User and any related Users from availing protection through this program.




Minerzilla reserves its right to initiate civil and/or criminal proceedings against a User who, files a invalid and/or false claims or provides false, incomplete, or misleading information. In addition to the legal proceedings as aforesaid, Minerzilla may at its sole discretion suspend, block, restrict, cancel the Display Name [and its related Display Names] of such User and/or disqualify that User and any related Users from availing protection through this program. Any person who, knowingly and with intent to injure, defraud or deceive, files a Fraudulent Complaint containing false, incomplete, or misleading information may be guilty of a criminal offence and will be prosecuted to the fullest extent of the law.




For more details related to Replacement Policy, refer to s/help/cancellation-returns




Returns Policy




Definition: ‘Return’ is defined as the action of giving back the item purchased by the Buyer to the Seller on the Minerzilla Platform. Following situations may arise:




Item was defective


Item was damaged during the Shipping


Products was / were missing


Wrong item was sent by the Seller.


Return could also result in refund of money in most of the cases.




Points to be noted:




Seller can always accept the return irrespective of the policy.


If Seller disagrees a return request, Buyer can file a dispute under the Buyer Protection Program*.


We encourage the Buyer to review the listing before making the purchase decision. In case Buyer orders a wrong item, Buyer shall not be entitled to any return/refund.


Buyer needs to raise the return request within the return period applicable to the respective product.Once Buyer has raised a return request by contacting Us on Our Toll Free Number, Seller while closing the return ticket can select one of the following:


Replace after shipment collection – Seller has agreed to wait for the logistics team to collect the shipment from the buyer before replacing it)


Refund after shipment collection – Seller has agreed to wait for the logistics team to collect the shipment from the buyer before refunding)


Refund without shipment collection – Seller has agreed to refund the buyer without expecting the original shipment back)


Replace without shipment collection – Seller has agreed to replace the order without expecting the original shipment back)


On certain select days as specified by Minerzilla (such as ‘The Big Billion Day’) separate policies may be applicable.


In the event the Seller accepts the return request raised by the Buyer, Buyer will have to return the product and then the refund shall be credited to the Buyers account.




In case the Seller doesn’t close the ticket in 3 days from the date of intimation to the Seller about the refund request, the refund request shall be settled in favor of the Buyer.




Further for returns being made by Buyer to the Seller of the product, the following parameters needs to be ensured by the Buyer:




If the product being returned is not in accordance with the above parameters, then Buyer shall not be entitled to any refund of money from the Seller.




Shipping cost for returning the product shall be borne and incurred by the Seller.




Replacement




Definition: Replacement is the action or process of replacing something in place of another. A Buyer can request for replacement whenever he is not happy with the item, reason being Damaged in shipping, Defective item, Item(s) missing, wrong item shipped and the like.




Points to be noted:




Seller can always accept the return irrespective of the policy.


If Seller disagrees for a return request, Buyer can file a dispute under Buyer Protection Program*.


Buyer needs to raise the replacement request within the return period applicable to the respective product. Once Buyer has raised a replacement request by contacting Us on the Toll Free Number provided on the Platform. Once the replacement request has been raised, the following steps shall be followed:




Buyer is asked for “Reason for Return”. Among others, the following are the leading reasons:


Shipping was damaged


Item was defective


Item Dead on Arrival


Item(s) were missing


Wrong item sent


An intimation shall be provided to Seller seeking either “approval” or “rejection” of the replacement request.


In case the Seller accepts the replacement request, Buyer shall be required to return the product to the Seller and only after return of the product, Seller shall be obliged to provide the replacement product to the Buyer.


Incase Seller rejects the replacement request, Buyer can choose to raise a dispute by writing to help@minerzilla.com.


In case the Seller doesn’t have the product at all, Seller can provide the refund to the Buyer and Buyer shall be obligated to accept the refund in lieu of replacement. All the product parameters shall be required to be complied with in cases of replacement.




If the Seller doesn’t respond to the Buyer’s replacement request, within three (3) days from the date of replacement request placed by the Buyer, refund shall be processed in favour of Buyer and Seller shall be liable to refund amount paid to the Seller.




All shipping and other replacement charges shall be borne and incurred by the Seller.




Disputes (Resolutions) Policy




Overview




Generally, transactions are conducted smoothly on Minerzilla. However there may be some cases where both the Buyers and Sellers may face issues. At Minerzilla, we have a Dispute Resolution process in order to resolve disputes between Buyers and Sellers.




What is a ‘dispute’?




A ‘Dispute’ can be defined as a disagreement between a Buyer and a Seller in connection with a transaction on the Platform.




How does a ‘dispute’ occur in the Marketplace?




Disputes are filed as a result of a disagreement between the Buyer and the Seller. Disputes arise out of an issue that is raised by either party not being completely satisfied with the resolution of their complaint/issue.




It is important that before a Buyer/Seller raises a dispute, they should attempt to solve the issue. Please note that whenever a Buyer raises a dispute, the Seller’s payment for that order is put on hold immediately until the issue is resolved.




How is a ‘dispute’ created?




Whenever there is a disagreement, the Buyer can write to help@minerzilla.com , while the Seller can write to seller@minerzilla.com, in order to raise a dispute. Disputes can be raised at a particular transaction level.




What are the various types of ‘disputes’?




Following are the indicative examples of potential disputes:




Wrong item received


Item Not as described


Damaged or Seal broken on Product


Part/Accessory missing


Item not Compatible


Seller Description/Specification Wrong


Defective (Functional issues)


Product not working and Manufacturer claims invalid Invoice


In case the Seller rejects the return request of the Buyer, and Buyer raises a dispute, then Minerzilla will try to mediate and resolve the dispute between both the parties. If the dispute is resolved in favour of the Buyer, a refund is provided once the product is returned to the Seller. If the dispute is settled in favour of the Seller, Buyer is entitled to any refund.




Buyer Protection Program




In case of a dispute where the Seller is unable to provide a refund or a replacement, Minerzilla will actively work towards reaching a resolution.




The Buyer Protection Program covers Buyers who are unable to successfully resolve their dispute with the Seller or are not satisfied the resolution provided by the Seller.




The Buyer can write to help@minerzilla.com ,if the issue with the Seller is not resolved. Minerzilla’s Customer Support team will look into the case to check for possible fraud and if the Buyer has been blacklisted/blocked from making purchases on the Platform. Only after verifying these facts, a dispute can be registered.




CS team will not facilitate a conference call, CS team acts as the bridge between customer and seller.




When a dispute has been raised, Minerzilla may provide both the parties access to each others Display Names, contact details including email addresses and other details pertaining to the dispute. Buyers and Sellers are subject to final consent from Minerzilla for settling the dispute.




Buyer Eligibility and Restrictions




Only the Buyers who have purchased the product on Minerzilla are eligible for the Buyer Protection Program.




Buyers can file a dispute within 15 days from the date of delivery of the product




Any damage or loss to the product after delivery will not be covered under this program and will completely be the Buyer’s responsibility. Buyers should refuse to accept delivery if the item is damaged.




To be able to take advantage of the Buyer Protection Program, Buyers should first contact the Seller and attempt to resolve the issue. If the Buyer doesn’t hear from the Seller or is unable to resolve the issue with the Seller even after contact, a dispute can be raised with Minerzilla by writing an email to help@minerzilla.com




Fraudulent charges and claims are not covered under Buyer Protection Program




If the Buyer has already initiated chargeback through the credit card issuing bank, it will not be covered under Buyer Protection Program, though in such cases a Seller can file a claim through the Seller Protection Program.




Blacklisted and Blocked Buyers are not covered by the Buyer Protection Program.




Buyers who have reached their maximum lifetime limit for claims are also not eligible. Buyers can make a maximum of 5 claims per year on Minerzilla. If the claim was withdrawn, it is not counted. The coverage amount will be limited to $ 50,000




Through the Buyer Protection program, Minerzilla does not provide any guarantee/warranty to Buyers for products sold on Minerzilla against technical/manufacturing defects.




Raising disputes against Sellers does not automatically entitle the Buyer to a refund or replacement for the product purchased. Minerzilla shall verify the disputes so raised and may process only such claims that are valid and genuine.




Minerzilla shall at no point be responsible for any direct or indirect losses, expenses, costs of any nature whatsoever that may be incurred by any Buyer/Seller.




Claims of the nature of ‘Buyer remorse’ (i.e. instances where products are bought by the Buyer by mistake or where the Buyer chooses to change his/her mind with regard to the product purchased by him) will not be entertained through this program.




Minerzilla reserves its right to initiate civil and/or criminal proceedings against a User who, files an invalid and/or false claims or provides false, incomplete, or misleading information. In addition to the legal proceedings as aforesaid, Minerzilla may at its sole discretion suspend, block, restrict, cancel the Display Name [and its related Display Names] of such User and/or disqualify that user and any related users from availing protection through this program.




Decisions made by Minerzilla under the Buyer Protection Program shall be final and binding on its Users.




Minerzilla reserves the right to modify / discontinue Buyer Protection Program without any prior notice period to its Users.




Through this program, Minerzilla shall not entertain claims of Buyers who have incurred loss due to delayed shipment or delivery of the item by the Seller.




Minerzilla Customer Support Team may seek additional information / clarification from Buyer to facilitate resolution of the dispute. In the event Buyer does not respond with information / clarification sought within 10 days of such request, the dispute shall be auto-closed in favour of the Seller.




Disputes via Chargeback




Whenever a chargeback (CB) comes from a payment gateway/bank, following situations may arise:




Item not received CB – Buyer hasn’t received the item. Refund will be created in accordance with the dispute policies


Unauthorized CB – Buyer hasn’t made this particular transaction. Refund will be created in accordance with the dispute policies.


Seller expressly agrees that issuing the correct and complete invoice is the sole and primary responsibility of the Seller. Furthermore, Seller shall ensure that invoices state “Powered by Minerzilla” and failing to do so Seller will be liable for chargebacks (as applicable).




Item not as described – meaning item is not what Buyer expected. Dispute will be decided in accordance with the dispute policies.